Manager

"I don't have forty-five fucking days," the woman screamed at the teller behind the glass.

"I'm sorry, but that is the process. I can refund the fees based on the charges but the dispute process takes time," the teller kept her calm.

"This is something your company did, it isn't my fucking fault," she continued to yell. 

"We did not authorize the charges," the teller attempts to remain calm.

"Then who the fuck did?"

"It appears to be a payday loan from Mountain Finance. They have your account number and a blank check you signed for the payments," the teller gives her the exact answer she was looking for.

"This is fucking bullshit," she continues to scream as if no one could hear her.

The next words from her mouth sounded like gibberish. The security guard slowly decided if he would use a taser or the pepper spray. He decided on the pepper spray in this situation. Nobody wanted to be the person tazing a middle aged woman. 

"I want to speak to a manager," she demanded in the midst of her tirade.

"I am the manager," the teller said with a devious smile.

"Bull shit, you ain't the manager," the woman screamed back.

"Oh, yes I am," the teller slid her card through the window.

She was indeed the branch manager. In a credit union you play many roles, manager one minute, and teller on lunch hours. It isn't strange to see an accountant running transactions. That was the end of the confrontation. She had played her hand, but it was the manager with the big joker. The dispute would not be processed faster. There would be no refunds on fees. The payday lender would continue to take their payments or meet her in court.

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